Ref: TVR75388 Resolving Print jobs stuck in queue and other printing problems using the HP Print and Scan Doctor
1 . Windows: Download HP Print and Scan Doctor.
. Mac: Use Diagnose & Fix through HP Smart. Learn more here
2 . Run HPPSdr.exe from the download location on your computer.
3 . Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
. If your printer is not listed, turn it on and click Retry.
. If there is a connection problem, follow the instructions in the tool.
4 . Click Fix Printing.
More details: Hp Printer Print Jobs Stuck In Queue
